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Technical Writer

A technical writer is required by a Federal Government Department to liaise with relevant department staff and ICT partners to:

Document the department's Oracle Service Cloud systems, including:

  • Technical system documentation
  • Knowledge base articles regarding known issues and common incident and user request activities
  • Non-functional system requirements and high level performance and capacity management plans
  • Policy and procedures around patching and upgrades
  • Licence and contract information and management processes
  • Roadmaps plans for each system

Assist in producing similar documentation for other ICT systems, as well as:

  • Producing user documentation
  • Designing new system training and producing training material.

Mandatory Criteria:

Demonstrated high level of expertise and experience at providing similar services to Government or industry equivalent in the context of services/work required:

Weighted Criteria:

Essential skills or experience:

  • High quality written and verbal communication skills.
  • Experience developing technical support documentation for service desks and second level support teams.
  • Experience developing and documenting business processes and procedures.
  • Experience producing user documentation and training material.

Any of the following skills or experience would also be an advantage:

  • Experience documenting system designs and architecture.
  • Experience developing and implementing knowledge base systems.
  • Experience designing and developing software systems.
  • Hands on technical experience installing, configuring, and supporting software.
  • Experience with Atlassian Confluence software.

The client requires the candidate to hold a valid Baseline Clearance prior to commencement.

The role closes at 5 pm 13th August 2018.

Job Title Technical Writer
Post Details
Posted By ArisTech
Location Canberra, Australian Capital Territory, Australia
Classification I.T. & Communications
Job Type Contract